Scope
This policy describes how Coby Press, the publisher of Zero to $100M (referred to as "we," "us," or "our"), handles personal information collected through zeroto100m.net and related order, fulfillment, and customer service activities.
It applies to anyone who visits the site, places an order, signs up for the newsletter, or contacts us through any form on the site.
What we collect
Information you provide directly
- Order information: name, email address, shipping address (for print orders), and order details such as format and quantity.
- Payment information: card details, billing address, and PayPal account identifiers when you choose PayPal. Card numbers are entered directly into our payment processors and we never see or store the full card number on our servers.
- Newsletter and contact forms: name, email, company, title, and any message text you submit.
- Bulk and PE inquiries: company name, contact information, intended quantity, and use case.
Information collected automatically
- Technical data: IP address, browser type, device type, referring URL, and pages viewed.
- Order metadata: timestamps, the source page that drove the order, and the user agent at time of purchase. This is used for fraud detection and to debug checkout issues.
How we use it
We use the information we collect to:
- Process orders, charge payment, and ship books to the address you provide.
- Send order confirmations, shipping notifications, and tracking numbers.
- Provide download access to digital products you purchase.
- Respond to questions and customer service requests.
- Send the newsletter to subscribers who opt in, with an unsubscribe link in every email.
- Detect and prevent fraud, including suspicious order patterns.
- Comply with tax and accounting obligations, including issuing receipts and reporting required by US tax law.
- Improve the site, fix bugs, and understand which content is read.
Payment processing
We accept payment through Stripe and PayPal. When you enter card information on our checkout page, that information is sent directly to Stripe through Stripe's PCI-compliant Elements component. We receive a payment token from Stripe but do not see or store full card numbers, CVV codes, or expiration dates.
When you choose PayPal, you complete payment on PayPal's site or popup window. We receive a transaction identifier and the amount paid. We do not see your PayPal password or full account details.
Stripe and PayPal are independent payment processors with their own privacy policies. By submitting payment, you also agree to their terms:
- Stripe Privacy Policy: stripe.com/privacy
- PayPal Privacy Statement: paypal.com/us/legalhub/privacy-full
When we share information
We do not sell your personal information. We share information only with the following categories of recipients:
- Payment processors (Stripe, PayPal) to charge payment and process refunds.
- Shipping carriers (USPS, UPS, FedEx, DHL) to deliver print orders.
- Email service providers who deliver order confirmations and the newsletter on our behalf.
- Print and fulfillment partners who print and ship physical copies of the book.
- Tax and accounting services as required to maintain financial records.
- Legal authorities when required by subpoena, court order, or other valid legal process.
We require all service providers to handle your information consistently with this policy and applicable law.
Cookies and tracking
The site uses a small number of cookies:
- Session cookies for the order checkout flow, so that selections persist across pages during a single visit.
- Stripe and PayPal cookies set by their SDKs during checkout for fraud prevention.
- Newsletter open tracking via a 1x1 pixel in newsletter emails. This is industry-standard and lets us see open rates in aggregate. You can disable image loading in your email client to prevent this.
- Click tracking on links in newsletter emails, which redirect through our domain to record the click and forward you to the destination.
We do not use third-party advertising trackers, social media trackers, or behavioral retargeting pixels.
Security
We use TLS encryption for all traffic to and from the site. Payment information is transmitted directly to Stripe and PayPal under their security standards. Customer information is stored on servers we control with database access limited to authorized personnel and encrypted backups.
No system is perfectly secure. If we ever suffer a breach affecting your information, we will notify affected customers in accordance with applicable state and federal breach notification law.
Data retention
We keep order records for at least seven years to comply with US tax and accounting requirements. We keep newsletter subscriber records until you unsubscribe, plus a short suppression record so we do not accidentally re-add you. We keep contact form submissions until they are no longer relevant to ongoing customer service.
Your rights
Depending on where you live, you may have the right to:
- Request a copy of the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information, subject to our legal obligation to keep order records.
- Opt out of marketing email at any time using the unsubscribe link in any newsletter, or by contacting us.
- For California residents: the rights described in the California Consumer Privacy Act, including the right to know what we collect and the right to delete, subject to legal exceptions.
- For EU and UK residents: the rights described in the GDPR and UK GDPR, including the rights of access, rectification, erasure, restriction, portability, and objection.
To exercise any of these rights, contact us using the information below. We will verify your identity before acting on the request and respond within the timeframes required by applicable law.
Children
The site is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us and we will delete the record.
Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of the page reflects the most recent revision. Material changes will be highlighted on the site or sent to active customers by email.